Important Updates Related to COVID-19
For Guests Checking-In
We at Gatlinburg Falls Resort / Venture Resorts care about the health and safety of our guests and our staff. To help you have a safe vacation, we want you to know that we’ve implemented the following changes in response to the COVID-19 pandemic.
- Virtual Check-in: We are closing our offices and providing a virtual check-in for all guests. To check-in, visit this page
- Additional Cabin Cleaning: Our staff has implemented additional cabin cleaning using chlorine-based disinfectants and are cleaning every surface. Both our cleaners and housekeeping inspection team will wipe down surfaces.
- Updated Cancellation Policy: Guests who have stays booked in March and April can cancel their stay and receive a lodging credit that can be used any time in the next 12 months.
Your health and well-being are our highest priority and we truly appreciate the trust that you place in us.
If you have any questions please contact us at guestcare@gatlinburgfallsresort.com.
UPDATE – July 10, 2020
Sevier County. including Gatlinburg and Pigeon Forge, has declared a mandatory mask-wearing rule from July 10 through August 3, which is a 25-day period. Masks are available for sale at a low price in case you forget yours. For details see this story.
Everywhere in the Smokies is pretty much open now, with many visitors. Many attractions and businesses have already had mask protocols in place – at least with staff wearing masks for visitor safety, and appreciating the return favor. With lots of visitors, things seem to be running pretty smoothly throughout the area.
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